IP Enabled Contact Centers

Noble-Amcat offers a wide range of VoIP solutions that support your business objectives.  From Soft PBX to SIP soft-phone, Amcat software solutions will save you money, create a true distributed environment and improve customer contacts.  

Key Features

Achievable Benefits

• Create enterprise IP customer contact - The Noble-Amcat system provides IP-based communications to the desktop of every employee through a cost effective and easy-to-configure office phone system.  
• Preserve enterprise investments - IP technology can be introduced without losing your investment in current telephony infrastructure including PBXs and ACDs.
• Easy integration - Amcat supports hybrid configurations that preserve your investment in current equipment as well a full VoIP solution. The Amcat white paper, VoIP Strategies in Call Centers, explores configuration options for distributed centers.
• Remote agents - A VoIP communication system facilitates implementation of remote branches and agents. Your business is not charged for carrier or long distance charges between the gateway connected to the primary center switch and the remote switch or user.
• Exploiting existing data networks - Greater control, management capability and cost-savings can be achieved through leveraging current investments and achieving the full lifecycle value from investments in ACD and PBX .
• Minimal disruption - IP communications can be introduced into an enterprise without changing the overall infrastructure.
• Manageability and cost savings – Using a converged distributed voice and data network.

What types of organizations benefit from IP?

• Any business can extend enterprise customer contact to every person in their company through the Amcat system.
• An ideal candidate for a distributed IP center is a medium to large enterprise that must connect with remote agents spread across multiple sites or remotes offices.
• Small to medium businesses establishing new call centers or expanding operations are also likely beneficiaries.
• Introducing VoIP would be beneficial for businesses meeting one or more these criteria:
  • The organization needs a cost-effective, flexible method to extend contact center applications to distributed agents working at remote branch offices or at home.
  • Due to seasonal business period or promotional programs, the business experiences a large number of moves, adds, and changes.
  • The organization wants unified voice and data networks to gain savings from reduced equipment requirements, and operational expense savings due to converged management and administration.

A Closer Look

• Soft IP PBX
• SIP Soft Phone
• IP enabled contact management through Contact Center Suite
• Choice between the IntelI IPLINK  or Aculab Prosody X IP call center infrastructure.
• Support hybrid or pure IP environments