Predictive Dialing Overview

Overview

• Call Pacing - a powerful call pacing algorithm monitors over 30 events each 1/10 of a second and makes real time adjustments to the call patterns. The Call Pacing algorithim, deletes the appropriate number of telephone numbers from the queue when the algorithm determines that no agent is available.
• Speed of Call Transfer - Amcat's speed of delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry.
•  Reporting - The Amcat solution provides over two dozen standardized reports for use in call center management and compliance reporting. The database system also stores massive amounts of data as required by industry regulations for collections and marketing campaigns.
• Fractional Agent Quotient: Amcat dialers only use statistics relevant to each outbound project for inclusion in the sampling set and algorithmic calculation.
• Documentation facility - database recording for call center reporting and analysis.

Benefits

• Accurate call monitoring - Lower abandonment rates, more readily available resources and stricter service level agreement dialing compliance.
• Increased efficiency - Amcat dialers filter out unproductive calls including: busy signals, unanswered calls, fax machines, modems, disconnected numbers, answering machines, and operator intercepts, that if connected would waste valuable time.
• Reduced idle time - Significant reduction of unproductive agent time.
• Productive contacts - Different dialing modes applicable in different scenarios, such as B2B and highly targeted campaigns
•  IP enabled dialing
• Increased list penetration - Option to play a recorded message when an answering machine is detected.
• Outbound call regulation compliance - Amcat systems were the first to be certified compliant by an independent laboratory, CT labs.  The Amcat solution is fully compliant with all current rules and regulations Including those imposed by the FTC  Telemarketing Sales Rule, the Direct Marketing Association, OfCom and the Telephone Preference Service. Amcat software provides a variety of methods for preventing a number being recalled within a 72 hour period.

Amcat customers can be assured that the Amcat solution can meet the challenging needs of their call centers whether the need is regulatory, growth, or integration.

Predictive IP Outbound

Predictive Outbound FAQs

Dialing DNC Compliance