Noble-Amcat Predictive IP –VoIP Dialer Software

IP Dialer

Noble-Amcat's IP predictive dialers improve efficiency and reduce call center costs

VoIP enabled - Noble-Amcat's IP solution allows your company to take advantage of the latest VoIP dialing technology in the call center industry.
Improved efficiency - Amcat software automatically dials outbound calls from the phone numbers listed in your database. Unproductive calls are automatically filtered out.
Reduced call center costs- Lower your long distance expenses with a predictive IP outbound dialer.
Connect different geographic locations -IP solutions allow you to "connect" dispersed call centers so that they function as one unit.
Virtual Home Based Agents-Predictive IP dialing can be utilized to implement home based agents or remote small call center units.
Operate concurrent campaigns in Predictive, Power, Preview, Manual, or unattended dialing modes.
Reporting - The Amcat solution provides over two dozen standardized reports for use in management and compliance reporting. The database also stores massive amounts of data as required by call center industry regulations.
Outbound regulation compliance - Amcat dialers were the first to be certified compliant by an independent laboratory, CT labs as fully compliant with all current rules and regulations including those imposed by the FTC Telemarketing Sales Rule, the Direct Marketing Association, OfCom and the Telephone Preference Service.

A pacing algorithm regulates the number of outbound calls based on the probability of an agent being available.

Maximum dialing efficiency without generating nuisance calls.
Amcat provides easy-to-use graphical tools to fine tune individual call center campaign criteria.