Key Technologies Overview

Noble-Amcat solutions are modular:

Key technologies tied closely together

• Some components are tightly integrated into the inbound outbound contact management system and cannot be purchased as independent software.
• Components that cannot be purchased as independent modules include: CTI, Digitized Recording, Multi-channel Contact, Workforce Management & Reporting.

Single management control

• Noble-Amcat provides a unified command and control console that implements, monitors and manages all technologies  from a single point of control.
• Security privileges allow you to segment and control manager responsibilities.
• Solution includes comprehensive statistics and reporting for projects and workforce management.