Noble-Amcat Communication Designer

• Logical branching and scripting
• Unlimited pages
• Unlimited data fields
• Record search configuration for agents
• Data validation and mandatory data entry
• Dynamic script interaction based on customer preference 
• Complete Windows widgets such as check and combo boxes 
• Comprehensive design and graphics controls
• And so much more

Because of its versatility, Communication Designer allows call center managers to build simple or extremely sophisticated agent scripts.  The application features both a WYSIWYG point and click interface as well as a native mode where more advanced users can implement HTML and JAVA code to build advanced functionality into scripts.  You can then preview your work in a browser window.     

Key Features

• CTI screen pops - Easily link databases with projects so that appropriate customer, company and product data is populated directly into the agent script. 
• Data and text fields -  Embed text and data fields as needed for data display and collection of new data with field validation.
• Source and design views - Create or modify scripts using a WYSIWYG design view or view the source for HTML and JAVA coding.
• Comprehensive HTML editing - Designer includes all the capabilities you need to create and edit scripts including cells, rows, tables, grids, alignment tools and much more. 
• Ability to insert Windows standard widget tools -  Designer provides all the standard Windows conventions and tools that you can insert by dragging and dropping including text boxes, check boxes, pick lists, paragraphs, hyperlinks, bookmarks and more.
• Comprehensive formatting - Designer provides complete formatting capabilities including font, justification,  bold, etc.
• Logical branching and visual branching display - Create scripts that branch logically  according to the interaction need in the project.  Designer provides a visual display of the logical branching organization you create for added convenience.   
• Preview in browser - Preview the page as desired in a browser format
• Frames - Build in frames to display different applications in separate areas of the agent's screen.
• Ability to change scripts 'On the fly' - Modify project scripts while projects are active.
• Hotkeys - Unlimited ability to create keyboard hotkeys. 
• Unlimited result codes - Unlimited ability to create and display call result codes.
• Image capabilities  - Insert images
• Multi-media capabilities - Insert and play wav files or videos

Script design employing application frames.  Three frames are shown below: email, agent statistics and a main call pane:

Achievable Benefits

• Create effective customer interactions - Whether your need is to create detailed scripts with data displays and data capture within the script or to provide data for agents who are only loosely scripted, Amcat Communication Designer is the perfect tool. 
• Built-in flexibility - Communication Designer provides maximum flexibility allowing non-technical managers to modify scripts as needed, even on the fly. The application has unlimited ability to display and capture all types of data, and build logical branching scripts over multiple pages. The system displays the logical branching in a tree view for your convenience.
• Reinforce your message and brand -   Communication Designer allows your managers to build scripts that reinforce your brand or your customer's brand through on screen messaging and promotions, product information, ability to view web sites (Intranet and Internet) and much more.
• Improved first call resolution  - The combination of enterprise data access along with proper access to product and customer information dramatically increases first call resolution percentages.