Amcat Data Management and Advanced Reporting (DART)

Why We Created Dart

• Automate contact center tasks, data movement & sharing, provide more control and automation over reporting process
• Free up manager’s time spent working with reports and leads running, printing, collating, faxing
• Not uncommon for 25-30% of manager’s time spent working with data, reports and leads

What it Does

• Automates many of the tasks managers have to deal with daily
• Streamlines call center operation
• Saves time
• Provides clients of contact center outsourcers with better service

Custom Reporting Capabilities

• Edit Historical Reports
• Add custom logos
• Change font or background colors
• Change label captions
•  Modify calculations
•  Create new reports

Example of customized reporting tool

Data Automation Capabilities

Automate complex and time consuming data management tasks

• Database updates and inserts
• Import/export data
• File moving and copying
• Faxing, emailing, printing reports and leads

Benefits

Save Time and Improve Services

Automate many of the tasks managers have to deal with daily. In a fast-paced call center, saving time means saving money. DART’s automation enables managers to:

• Spend more time working with agents
• improve scripts
• improve overall performance
• Automate many of the tasks that take valuable time out of a manager’s day.
• Offer clients a level of service that they can’t get anywhere else.
• Streamline call center operation
• Free up manager’s time to spend on more important tasks
• Offer service to clients that goes beyond what other call centers are willing or capable of offering
• Timely reporting to clients, including reports and leads, offering better client satisfaction

Task Wizard for Automating Tasks

Procedure Wizard for Creating and Automating Procedures