- Rapid implementation and operation of multichannel unified call centers.
- Fulfillment of blended outbound inbound multimedia contact management needs.
- Manageability and control of information for real-time decision support.
- Value added to existing solutions including PBX, ACD, CRM and office applications.
- Enhanced customer and agent interactions, improved CRM.
- Feature rich system capabilities.
- Low cost of ownership.
Amcat has installed thousands of international seats from its sales and service operations in North America, UK and Europe, Pac Rim and Oceania regions. We maintain a full complement of support, development and training personnel in all of our facilities. We also team with proven technology partners to provide specialized solutions to meet your needs.
Modular design: purchase only what you need
Because Amcat designs its systems using modular methods, you can select the software features that you need now and add features as your call center grows. This capability saves you money while allowing you to plan for the future.
Scripting and CTI Controls
Amcat's CTI-based agent call scripting applications are the industry's most comprehensive and flexible productivity tools for agents. They guide agents during a call and provide CTI-based information during the interaction. Script logical branching delivers customer specific data to the agent’s screen to facilitate accurate and efficient interactions. Read More.
Agent Script Design Application
Amcat provides an agent script design application that allows management to easily create and modify agent applications, even while they are active and in production. Managers do not have to be technical experts to build and modify call scripts since the tool provides easy point and click operation. Read More.
Management ConsoleFacilitates the launch and control of inbound, outbound and blended call projects with statistical views and powerful reporting capabilities.
Multi-Channel Contact
Amcat multi-channel capabilities integrate voice, comprehensive email ACD, fax, Web, voice over IP, instant messaging (SMS) and video. This enables both outbound and inbound call centers to communicate effectively with customers using their preferred contact channel.
Advanced Data Management and Reporting
Manage Data, Create Custom Reports, Archive Automatically - Amcat Advanced Data Management and Reporting Tool allows users to automate contact management tasks, create and modify reports, create automated report distribution, automated archiving and more. For more information click here |
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A Closer LookAmcat systems encompass the key technologies that meet the broad-based requirements of today’s contact centers including:
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