Software Overview
The Noble-Amcat solution helps manage customer interactions and data to improve service and profitability
Amcat's Contact Center Suite is a comprehensive blended inbound outbound contact management system.
This unified system includes the key software technologies that contact centers need most including: Predictive dialing and other dialer modes, Inbound contact management and ACD, Asterisk-based PBX, Email ACD, Self Service IVR software, CTI for intelligent screen pops, Digital Recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support.
Managing customer interactions is good businessAmcat provides the tools that enable your team to do a better job managing your business data and interacting with customers and prospects. With Amcat:
- Prospects and customers receive consistent, professional messages and data from your agents.
- Your business team is always armed with relevant project and campaign information reflecting real-time project status and trends.
- The result: More first call resolution, more leads and successful interactions, every day… accomplished quickly and efficiently.
Noble-Amcat compresses timeWith Noble-Amcat technology, management and agents get more work accomplished, every day.
- Amcat solutions provide a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
- Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism.
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Noble Amcat Host Contact Centre Evolution 2008 [ more ] SNUG: Select Noble® Users Group Conference 2008 [ more ]
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