Power Your Call Center...BETTER

Every call center experiences operational problems from time to time. But, sometimes you may have an issue where you’re not sure who to call, because you don’t know whether the problem lies with your phone lines or your call center software. Ever tried to get both technical support departments on the phone together just to perform a test that would prove it one way or the other? It can be a real challenge, but it doesn’t need to be.

A typical scenario with multiple vendors goes something like this. You call your software provider’s customer care line; they investigate and determine it’s likely a phone line issue. Then you have to contact the Telco to open a ticket, wait for them to respond, run their tests, call you back. You are left to be the intermediary between the two since they typically will not speak to each other. All the while your production is suffering.

Wouldn’t it be great if you could just make one phone call? With Amcat and USA Digital, a division of Amcat, we can be your provider of both call center technology and telecommunications. We coordinate everything with direct access to both companies' expert support teams. We’ll already have all the information we need to get a trouble ticket opened, and work hand in hand to get your issues resolved quickly, saving you time, money and the hassle of being an intermediary, greatly decreasing the total time to resolution.

With Amcat and USA Digital powering your call center, we ensure the best service for you, your agents and ultimately your customers. We back up that promise with a money back guarantee. Want to know more? Please contact one of our Account Executives at 800-364-5518 or smart@amcat.com

Rob Templin
Customer Care Director