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In the News
Articles on Amcat
View Amcat Webcast Now: "Leveraging Data to Enable Better Customer Interactions”
3/10/2007
Customers Explain How Amcat Is Helping To Grow Their Business
2/6/2007
Getting Personal: How mortgage brokers can manage telemarketing campaigns and still meet compliance
8/21/2006
Amcat's Corporate Office Move is in the News
1/19/2006
Outsourcing jobs to the Den: Wall Street Journal Article
1/12/2006
Amcat Customers Appreciate Professional Support
9/13/2005
Amcat Customer Care Team Recognized for Superior Customer Service
8/9/2005
Amcat is Growing!: New Amcat Career Opportunities
7/6/2005
Amcat customer Cerebra talks about how technology helps fund raisers
4/13/2005
Amcat Wins Product of the Year for Contact Center Suite 2005
4/6/2005
Amcat Spreads Its Wings and Flies
12/29/2004
Contact Centres - Where would we be without them? Mortgage Finance Gazette
12/3/2004
Foreign Allies - Precision Marketing
11/8/2004
e2Save.com improves communication for profit - Retail Technology
11/1/2004
Ready To Go? Customer Service News
9/15/2004
‘No calls, please’ - Marketing
7/14/2004
‘Pick pocket guide for understanding technology’ - Call Centre Focus
7/1/2004
‘Free call centre guide from Amcat’ - Call Centre Europe
6/20/2004
'The Silent Treatment' - Customer Contact Solutions
5/25/2004
'Offshore Hazards' - Banking Technology
4/16/2004
'Beyond the Numbers' - Customer Service News
4/6/2004
‘Contact Relations’ - dmBusiness
3/8/2004
'Waving Goodbye to Waiting in Line' - Contact Centre Management
2/17/2004
'A Marriage of Minds' - Call Centre Focus Year Book
2/1/2004
Overview
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case studies
-- Industry --
Debt collection
Distribution
Financial Services
Fund Raising
Home Improvement
Insurance
Mortgage
Outsourced contact center
Political marketing
Retail
Telecommunications
Travel and Resorts
-- Problem --
Agent retention
Agent scripting
Best practices/compliance
Cost of technology
Customer retention
Ease of Use
Increase productivity
Integration
Lead production
Linking multiple locations
Multi-channel needs
Need to leverage customer data
Open architecture/database
Operational efficiency
Record/monitor calls
Reliability
Reporting
Third Party and CRM
-- Solution --
Amcat consulting services
Amcat Inbound, outbound & blended
Comprehensive reporting
CTI
CTI links to CRM data
Data management
Distributed Contact Centers
Ease-of-use
Flexible agent scripting
Improved agent performance
Improved productivity & efficiency
Integration capability
International Do Not Call compliance
Managing multiple campaigns
Multi-channel contact
Ongoing support
Open architecture & .NET
Open database support
Predictive automated dialers
Remote agents
Transactional voice recording
-- Language --
English
German
View all case studies
here
news & events
Noble Amcat Host Contact Centre Evolution 2008 [
more
]
SNUG: Select Noble® Users Group Conference 2008 [
more
]
Noble Systems® Announces Acquisition of Amcat™ [
more
]
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