Amcat Wins Product of the Year for Contact Center Suite 2005

Customer Interaction Solutions announced that Amcat's Contact Center Suite 2005 had won its Product of the Year award for excellence in contact management solutions.

"Amcat Contact Center Suite 2005 incorporates new customer life-cycle management for interactions and adds new management and VoIP capabilities.  Establishment of follow-up actions with data, sending of data or messages via email, fax, or web service.  Allowing follow-up information to be sent in real-time to Web sites, databases or individuals; tracking/managing of agent, team and campaign performance, used on PC monitors and large display screens or handheld computers; Softphone capability to support distributed call centers and remote agents without the need to add hardware.