New Amcat IP software breaks down barriers for supporting home-based agents and distributed operations

New Amcat IP software breaks down barriers for supporting home-based agents and distributed operations

Oklahoma City and Manchester UK, July 10, 2007 - Amcat, a leading provider of intelligent customer contact solutions, has developed new enterprise IP contact center software, Amcat Interactions, that enables contact center managers to overcome the architectural restrictions they face with current systems.

Amcat Interactions: Contact Center Software Without Boundaries
Amcat’s latest SIP release overcomes traditional contact center architectural woes. With the Amcat Interactions, contact centers are not restricted by artificial or outdated architectural barriers and can deploy a true enterprise communications platform to:

• Place agents anywhere as premise, distributed or home-based
• View, manage and allocate all human resources as a single pool rather than individual locations or entities
• Route all voice and data traffic to the most appropriate resource, based on predetermined business rules
• Expand system capacity to thousands of agents as needed

To read the complete release, please click here: New Amcat IP software breaks down barriers