Amcat praises UK customer’s decision to discontinue AMD (Answer Machine Detect)

Excell Contact Centres highlights the benefits of better customer service management and 100% compliance

Manchester, UK, Oklahoma City, Oklahoma, 27th February, 2007 – Amcat, a global leader in customer care & interaction solutions, is behind steps taken by existing outsource customer, Excell Contact Centres to turn off AMD (Answer Machine Detect) functionality on ALL its outbound campaigns. Based in Irvine, Scotland, Excell has reported no loss in productivity (an argument the industry has typically used against rejecting the use of AMD), and also reports how it has improved customer service and gives 100% guarantee of eradicating silent calls.

To read the full release, click here: Excell AMD