Contact Centers see importance of sharing data

Amcat sponsored Datamonitor event reveals how contact centers can leverage customer data to drive revenue & customer satisfaction 

Oklahoma City, USA / Manchester UK, 15th November, 2006 - Amcat, a global leader in customer care & interaction solutions reports that over 63% of contact center professionals polled at its recent sponsored Datamonitor event, “Leveraging Data to Enable Better Customer Interactions” recognized the importance of sharing data from the contact center to help make decisions in other parts of the enterprise.

To view the complete release, click here: pr_Amcat_Datamonitor_Webinar