Amcat's Q4 North American Newsletter
This edition is packed with interesting stories on our industry including a focus on business continuity and a discussion that looks at how we should consider working more closely with our legislators as part of communications strategy to improve relations between government and the contact center industry.
Amcat Q4 North American Newsletter
In this edition:
- Don Williams, president of Alliance Contact Services and president elect of the South Central Chapter of the ATA discusses the importance of opening a dialogue with our legislators.
- Talking Technology: Amcat CTO, Jim Texter, discusses business continuity from both technology and planning perspectives. He draws on experience of a U.S. customer who as a result of their VoIP call center was able to move an agent location in hours to avoid hurricane Rita and save thousand of dollars.
- Success Story: Brent Seaman from VekStar, part of the American Fidelity Group, discusses the value that Amcat has added to his call center.
- Making Contact: Andy Reese from Winning Strategies Marketing answers questions about his life in the call center business.
- Amcat Wins the ATA Technovation Award!
- An update from Les Reed, director of Customer Care: How Amcat can help you in your Business Continuity Planning
- And more!
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