Amcat's 2nd Quarter newsletter for North America is now available! A UK and European version is also available through the UK area of the Amcat Web site.
This edition contains a new column called ‘Making Contact’. This will be a regular feature involving an interview with a call center executive from one of our customers. This quarter it’s Rick Johnson from the American Fidelity Group who specializes in mortgage financing.
Also in this edition…….
- Secrets to Closing the Sale: The lead article discusses the importance of being front of mind when your customer identifies a need. Barbara Bix and Tiffany Mura offer advice for developing structured communication plans.
- Talking Technology: This quarter Jim concentrates on how Amcat provides the tools necessary to track, monitor and measure the efficiency of call centres.
- Success Story: Finance Solutions describe how Amcat has more than doubled their lead processing efficiency from 40% to over 90%.
- Customer Care: Les Reed, Director of Customer Care, builds on the Talking Technology article and outlines how customers and prospects can learn more about a new Amcat service: Amcat Tailored Reports.
- IP Pioneer Award: Amcat wins the first IP Pioneer award for excellence in IP call center technology.
Click here to download your copy: Amcat Q2 2005 US Newsletter
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