Chat with Amcat   Contact Us! +800-364-5518
news
Request Information Print Page Download PDF Email to Friend

'Waving Goodbye to Waiting in Line' - Contact Centre Management

As appeared in the Tuesday, February 17, 2004 issue.

17th February 2004
Contact Centre Management                  
By Dudley Larus, VP of Global Marketing at Amcat
'Waving Goodbye to Waiting in Line'

VP of marketing at Amcat, Dudley Larus discusses how self-service technology can solve the dilemma of rising customer expectations and decreasing resources.

Click on the following PDF link to view or download: 17thFebruary2004_ContactCentreManagement


 
"
Overview
Upcoming Events
Press Releases
In the News
Newsletter
Media Contacts

How can we assist you?

case studies
 
 
 
 
View all case studies here

news & events
Noble Amcat Host Contact Centre Evolution 2008 [ more ]
SNUG: Select Noble® Users Group Conference 2008 [ more ]
Noble Systems® Announces Acquisition of Amcat™ [ more ]
    Contact Us  |  Terms of Use  |  Sitemap  |  FAQ  |  Report an Error  
 800-364-5518    
Copyright © 2007 Amcat, Inc.  All Rights Reserved.  Powered by Vascent    
Home |  Contact Center Resources |  Software FAQ's  |  Call Center Technology |  Predictive AutomatedDialers |  Dialing FAQs |  Multimedia Centers |  IVR  |  ACD  |  CTI |  VoIP Systems |  Management Software |  Reporting Software |  Recording |  Services |  News Center |  Publications |  Software Case Studies |  Industries |  Partners |  Industry Links |  Agent Scripting |  USA Digital |  Amcat UK |  Amcat Deutschland