The Amcat Q1 newsletter is now available.
In this edition…….
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Multi-site Contact Centers: The “Killer App” for VoIP? – This lead article, written by Don Van Doren at Vanguard Communications, highlights the benefits of using VoIP for multi-site operations. Van Doren concentrates on the cost effectiveness, virtual capabilities and flexibility of VoIP.
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The success story this quarter is Blake, an outsourcer in South Africa who is showing the world why South Africa is the next India!.
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Amcat CTO, Jim Texter’s regular column, “Talking Technology”, concentrates on text to speech and how the use of this tool can enable contact centers to free up agents to handle more complex interactions.
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Launch of the new web site.
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The Amcat Customer Care regular article on the new ‘Amcat Software Support Guide’ which will be available soon.
Click here to access Q1 05 Newsletter
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