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'Beyond the Numbers' - Customer Service News

As appeared in the Tuesday, April 06, 2004 issue.

6th April 2004
Customer Service News
By James West
�Beyond the Numbers�

The new breed of call handling systems can not only help improve customer satisfaction, they could also improve the sales push. But tying yourself to the numbers can hide you from many potential benefits. James West talks to some of the key players in the industry to help gain a new perspective.

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Customer Service News

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