Converso Contact Centres

Problems

• Contact centre technology that would not support growth
• Needed a reliable service to acquire new business
• No means of managing multiple call campaigns

Implications

• Reduced call centre productivity
• Previous solution from another provider did not fulfill requirements and led to the loss of an important client

Solution

• A scaleable Amcat contact centre software solution
• Flexible agent scripting and campaign management

Result

• 500% increase in turnover
• Accurate campaign reporting
• Technology that supports a growing contact centre and multiple campaigns