Blake Holdings

Problems

• Expanding services globally to compete in the worldwide market for providing outsourced call centre services.
• Solid and reliable call centre technology recognisable by major European corporations.

Implications

• Require their call centre technology to be a major differentiator.
• Technological and economical advantage over the competition.

Solution

• Amcat technology with reliability, extensive reporting and low cost of operation.
• An open database with extensive and easy-to-use data management controls to capture, manage and communicate to customer real time results.
• An easily modifiable agent desktop application.

Result

• Instant return on investment
• Reduced cost of ownership
• Decreased support costs
• Faster deployment of campaigns
• Remote access to real-time statistics
• Continued reliability
• Consistent delivery of management information