Space Kitchens

Problems

• Uncoordinated outbound telemarketing across three call centre sites.
• High overheads and low productivity.
• Inflexible campaign management.

Implications

• No visibility of the success of agents for rewards or incentives.
• Limited agent talk time.

Solution

• Amcat customer contact management software solution.
• Flexible and real time adjustment of campaigns.
• Fully enabled reports and agent monitoring.

Result

• Increased productivity by 300%.
• 75% agent talk time rather than dialling time.
• Full control of the telemarketing function.