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Personal Finance UK Ltd

Based in Kent, Personal Finance UK is a finance brokerage company providing tailored loans, mortgage and re-mortgage programs to suit a range of individual circumstances.
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Problems

  • Little autonomy in customer prospecting.
  • Limited control of outsourced telemarketing.
  • Not working to full capacity.
  • To increase the sophistication of customer contact.

Implications

  • Untapped potential customer base.
  • Manual technology unable to meet client expectations.

Solution

  • A dedicated in-house call centre enabled by Amcat technology.
  • Inbound and outbound capability.
  • Web-enabled options.

Result

  • Autonomy in prospecting for new customers.
  • 40% increase in converted mortgage leads.
  • Increased level and quality of customer contact and satisfaction.
  • Exceptional uptime.
 
 
 
 
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