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Allserve Systems

Established in 1993, Allserve Systems Plc is a global IT and Business Process Outsourcing (BPO) service providor company offering best-of-breed services across various industries through customised business benefits. At Allserve Systems Amcat technology has eliminated downtime, increased productivity and given the company a scaleable and future-proofed software system that is easy and affordable to mainain.
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Problems

  • Customers wishing to test and compare different locations and cultures to run their campaigns.
  • Unacceptable levels of downtime with incumbent solution.
  • DMA compliance in the call centre operation.

Implications

  • The need to find a reliable software solution that was easy to use and could increase productivity with full DMA compliance.

Solution

  • A scaleable and reliable contact centre solution from Amcat.
  • Amcat technology running in a standard Microsoft Windows environment.
  • A system with extensive reporting facilities for clients and internal use.
  • Comprehensive digitised recording.

Result

  • Call centre uptime of 99.99% and increased productivity.
  • Enhanced reputation through adherance to DMA guidelines.
  • 100% call recording for monitoring and analysis.
 
 
 
 
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