Pearl Telecom

Problems

• Creating brand awareness and growth.
• The need for state-of-the-art contact centre technology to allow them to qualify prospects and set appointments.

Implications

• The company determined that the new generation of contact centre solutions would help solve their issues.

Solution

• An Amcat software solution which is cost-effective and facilitates a high volume of calls.
• A system which makes it easy to manipulate and maximise the results of customer data.
• Amcat was economical for use in a smaller sub 50 seat call centre but also had the capability of growing larger as needed.
• Amcat's development team designed a unique Appointment Scheduler for Pearl's requirements which contained a real-time appointment calendar.
• A system with comprehensive data management and reporting functionality.

Result

• Pearl Telecom currently makes around 7000 TPS-cleansed calls a day using Amcat - around five times more than was accomplished using manual based calling.
• The data management capabilities allow Pearl to analyse essential prospect information and plan new campaigns based on real-time information.
• A rapid return on investment.