Contact Center Association Partnerships

American Teleservices Association

Amcat is a proud corporate member of the ATA and is an active participant.  Amcat's VP of Global Marketing is a board member of the South Central Chapter of the ATA and also serves on the national ATA Technology Committee. Amcat actively supports the ATA and recognizes it as the key group within the call center industry that represents call centers and call center interests with state and national legislative bodies.

ABOUT THE ATA 
The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion.

The ATA represents members' interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry's information clearinghouse.

 www.ataconnect.org

Direct Marketing Association

Amcat is a strong supporter of the DMA and is an international member with memberships in the UK, Europe and the U.S.. 

ABOUT THE DMA  
The DMA is the industry's leading trade association, dedicated to helping members increase their effectiveness and profitability. Our membership consists of 5,200 companies from all corners of the industry: from small businesses to Fortune 100 corporations. We deliver the tools and services that our members need to succeed! Whether it is the latest industry knowledge and techniques, education, legislative representation or targeted marketing opportunities – we deliver it! 

USA: www.the-dma.org

UK: www.dma.org.uk 

CCA

CCA is the professional body for customer contact in the UK. With over 800 corporate members this represents over 3,500 senior practitioners, employing between 20%-30% of the total contact centre population within the UK market. Around 10% of people employed in UK contact centres are working in a CCA Accredited centre. By providing a unique blend of professional services CCA delivers membership packages encouraging the continuous professional development of contact centres, and the people employed within them.

www.cca.org.uk

NOA

The NOA is the UK's only outsourcing trade association. Advocating best practice, the NOA represents outsourcing clients, vendors and other companies which support outsourcing, such as legal firms, consultancies and HR. The NOA is involved in research, events, education and public affairs. The vast quantity of information that the NOA has collected is referred to as BOOK (the Body of Outsourcing Knowledge).

www.noa.co.uk

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