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Corporate Overview

Amcat™, a Noble Systems Company, is a global leader in providing contact center solutions to enhance the running and management of your contact centers.


Business:   Unified inbound, outbound and blended contact management
Founded:   1990
President:   James Noble
Locations:   Corporate headquarters: Atlanta, GA; UK and European headquarters: Manchester UK; Offices in Oklahoma, Germany, Baltic Sea Region, and Oceania: New Zealand/ Australia
Customers:   Over 1000 worldwide

What we do

Our solutions allow companies to more effectively communicate with their customers via multiple channels including inbound / outbound and blended voice, email, fax and the Web. Amcat contact center solutions increase productivity, reduce operating costs and improve the quality of each contact.

Amcat is committed to providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. We value long term partnerships with each of our customers to help them achieve their corporate mission.

How we do it

Amcat key product qualities are consciously built into every product. These include:

Contact centers are mission critical operations. All Amcat products are designed to provide the highest degree of software operability and hardware reliability for 24/7 operations.

Amcat solutions are designed for rapid start-up and deployment. Contact center staff can quickly accomplish operational changes, upgrades or programmatic changes. Integration or specialized services are quickly enabled due to the open accessible architectural design.

Amcat solutions are scalable. They are designed to grow and adapt as your business changes. There are no software versioning changes or forklift hardware upgrades required to accommodate your growth plans.

Amcat solutions are easy to learn and operate. The solution components are intuitive to use and well-organized. Staff training and campaign deployment times are minimized – allowing you to be productive faster.

Service is the operational cornerstone of Amcat. Dedicated Account Managers and highly skilled Support personnel will assist you in every phase of the Amcat implementation. In an independent survey, 93% of Amcat customers rated the Support as ‘Excellent’. (source: Incite Global Services, Inc.)
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case studies
 
 
 
 
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news & events
Noble Amcat Host Contact Centre Evolution 2008 [ more ]
SNUG: Select Noble® Users Group Conference 2008 [ more ]
Noble Systems® Announces Acquisition of Amcat™ [ more ]
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