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Reporting

Amcat makes generating, retrieving and transmitting reports simple and easy. The preformatted templates suit most business environments, and all can be customized.

Noble-Amcat reporting capabilities include:

  • Project and workforce reports
  • Web-based reports
  • Complete transactional reports
  • Advanced customized reports

Web Based Reports

Amcat provides all reports in a browser-compatible format to distribute via an intranet or the Internet. Managers or contact center clients can view information with a click of the mouse, reducing costly production and collating times.

Complete Transactional Reports

Amcat captures and provides a complete history of each and every contact transaction. This ‘cradle to grave’ picture is critical to analyze customer issues and for regulatory purposes.

Advanced Customizable Reports

Amcat’s optional Advanced Reporting application allows managers to create customized reports from Amcat projects, schedule these reports to be run at a specific time or interval, or even email the report as scheduled.

Amcat advanced reporting enhances your ability to :
  • View, print, email, and save custom reports and Amcat standard reports.
  • Archive a report so that it can be viewed or printed at a later date.
  • View report archives and print or save to any of the supported file types.
  • Schedule reports or sets of reports to be run at scheduled times or intervals.

Project and Workforce Reports

These reports present information-packed graphs and columnar data in colorful, easy-to-read format, for any time period you want, automatically updated with the latest data.  View data on the following criteria:
  • Activity History by Agent
  • Activity History by Queue
  • Agent Performance Trends
  • Call Volume by Time of Day
  • Call Logs
  • Talk, Wait, Ready Times
  • Call Outcome Activity
  • Service Level Activity
  • List Progress Activity
  • Outbound Dialing Activity
  • Hourly Productivity
  • Summary Productivity

Product Overview
Contact Center Suite
Agent Scripting
Key Technologies
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Architecture

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